Article provided by: Performatel
When you have an online business, it requires a lot of time and energy. Even if you have a brick and mortar location, many of your sales are likely made online. While you maintain your website, you may not have a team in place to handle customer calls and orders. You can save money and give customers the attention they need with professional e-commerce support. At Performatel, we deliver high-quality customer service at affordable prices.
What is E-Commerce Support?
Many companies do a great deal of their business online. If you sell products or services online, you need to provide support to your customers. E-commerce support may include both voice and digital assistance to customers with agents or with artificial intelligence. Some examples of e-commerce support include internet relationship management, social response, live chat, social media services, and email. We can engage customers through a variety of channels.
Support You Can Trust
At Performatel, we offer a technology platform that enables us to engage in multiple types of customer interactions such as tweeting, connecting, liking, messaging, and chatting. We handle all kinds of support for your growing company and evolving technology. You can rest assured that we have you covered, regardless of the many needs of your customers. We understand how to provide the best possible customer support to retain existing customers and grow your customer base. We provide e-commerce support anytime, anywhere, and for any device that your customers use for access.
How Does Performatel Support Work?
Performatel operates large nearshore call centers located in El Salvador and San Salvador. We have a capacity of 500 agents, so you are always covered by our expert team. We train our employees to handle your specific needs, and we can offer support 24/7, so you will always be able to provide support to your customers. We are a trusted outsourcing company with global connectivity to improve your customer interactions. Our services are affordable, and you won’t need to utilize your own resources to try to handle customer requests, questions, orders, and more.
Partner with Performatel
At Performatel, we aren’t just your customer support company, and we are your partner in business. We provide reports, evaluate your needs, and give you ongoing information such as ways to up-sell. We are here to help you manage and grow your business. We assist in differentiating your business from the many others that are operating online. We provide professional agents for all aspects of your support needs. At Performatel, we will work with you to identify your needs and create a support package that gives you the best customer care at the most affordable prices. We help companies of any size, large or small, to interface with their customers in real time. Our corporate office is located in Toronto, Canada, and our nearshore locations are just a few air hours away. You can take a virtual tour of our facility online. Contact Performatel today to get started with the online support you need to improve and grow your business.