Frequently Asked Questions

Q.

What can I use a Giant Smartphone for?

A.

You can use the Giant iTab to run any type of interactive digital content but most importantly we can run any Mobile App on an extremely Large scale. This will take the application from a single user experience to a group experience.Example’s of where the Giant iTab would be used are: Demonstrations on an Exhibitor Stand, Wayfinder / Mapping of a Venue, Customer Experience Centres, Retail Shops and Schools & Universities.

Q.

What operating system comes on the Giant iTab?

A.

Our Giant iTab can run either Android or IOS operating systems. This is done separately on our bespoke PC or MAC provided.

Q.

Do you create content?

A.

We can help create a custom home screen with icons that can include your app, video's, PDFs, websites or any type of digital content. This will give the impression of each icon looking like a custom app associated with you.We also use a wide range of apps and have partnerships with content creators and app developers we would be happy to introduce you to if you require.

Q.

Can I plug in printers and cameras?

A.

Yes. Our Giant iTab's support a range of peripheral devices on our unique Android solution. These include external cameras, printers, payment devices and barcode scanners. Our 27" Giant Smartphones also feature a built in camera.

Q.

How does shipping work?

A.

If you wish to rent one of our products and you are based in the UK, our technical team can deliver, setup and de-rig the device for your event. For international rentals, one of our partners will ensure that your device is delivered in time for your event. If you wish to purchase one of our products, we work with a leading international shipping broker to ship you your Giant iTab without any hassle in a custom-built flight case.

Q.

Do I need internet and power?

A.

Our Giant Smartphones require power and run off a standard power socket. Internet connectivity is only required for web-based content, or app-based content requiring regular updates. Our devices are compatible with both Wi-Fi and Ethernet connections.

Q.

Do I need to connect a mobile phone?

A.

No. Giant iTabs run both Android and iOS from a PC or Mac. Using our iTab Core we have built our own Android operating system so that we can leverage all of the functionality of your standard smartphone experience.

Q.

Does it have Bluetooth?

A.

Our iTab Cores are 802.11ac Dual-Band Wi-Fi (2.4GHz / 5.8GHz) certified and support Bluetooth v 4.0. Our iOS solution is 802.11ac Dual-Band Wi-Fi (2.4GHz / 5.8GHz) certified, however does not support Bluetooth.

Q.

What sort of touchscreens do the devices use?

A.

Our Giant iTabs use projected capacitive touchscreens - the same technology that powers the screens on your own smartphone. Our 10-point touch screens allow you to use the same pinch-to-zoom and flick functionality that has become ubiquitous with smartphones.

Q.

Can I make calls?

A.

Our Giant iTabs don't support the functionality to make calls natively, however you can use third party messaging apps such as Skype, WhatsApp and Viber to make both audio and video calls off of our devices.

Q.

What is a 'dry hire'?

A.

Some of our customers have their own engineers/technicians on-site or as part of the stand build and elect to 'dry hire' our Giant iTabs. In this instance, they arrange collection from our London warehouse and return the products to us at the end of the show. This is separate to our full service offer for customers wishing to hire and does not include any delivery, setup or de-rig.

Warranty, Software License and Remote Support Plan

Giant iTab Warranty
United Kingdom:

As standard, you will receive: Telephone support 8am - 5pm GMT Monday to Friday, 1 year return to base warranty on screen and the iTab core or Mac.

The Giant iTab support plan extends this warranty out to 3 years for all of the technology - the touchscreen, iTab Core or Mac for the Apple (iOS) solution.

For customers located within the UK Giant iTab offer an On-Site Swap warranty, picking up the faulty unit & delivering the replacement at our clients office or on-site. This service is designed to limit downtime for customers and swap out the unit as quickly as possible. In most cases replacements will be processed inside a 3 working days.

Rest of the world:

As standard, you will receive: Telephone support 8am - 5pm GMT Monday to Friday, 1 year return to base warranty on screen and the iTab core or Mac.

The Giant iTab support plan extends this warranty out to 3 years for all of the technology - the touchscreen, iTab Core or Mac for the Apple (iOS) solution.

For customers located outside the UK Giant iTab offer a return-to- base warranty. Giant iTab will arrange collection of the faulty unit, repair/replacement of the faulty components and return to the customer. Giant iTab will cover all of the associated shipping costs. Giant iTab will endeavour to arrange collection and return of the unit within 10 working days.

Giant iTab Software License

T2V Licence is a licence for updates of our proprietary core software code. This includes system updates for example from Android Lollipop to Nougat, or updates on the iOS software that occurs every 6 months. Giant iTab roll out updates that are available for customers. These updates are often released in line with updates to the iOS/Android platform.

Remote Support Plan

The Giant iTab remote support plan allows technicians at Giant iTab to access the units without the need for an on-site call. Giant iTab are able to use this service to assist clients with technical issues that are associated with content on the device.

This does not include content configuration, instead this is designed to assist customers overcome any issues if there is a conflict with the Giant iTab software & support.

Privacy and Security

Privacy

This privacy notice discloses the privacy practices for www.giantitab.com. This privacy notice applies to information collected by this website, direct contact with customers, encrypted security of personal computers, disposal of confidential credit card information and deletion of client content in the form of websites, apps and other digital marketing and sales information supplied to us.

It will notify you of the following:

1. What personally identifiable information is collected from you through the website and through personal contact, how it is used and with whom it may be shared.
2. What choices are available to you regarding your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information collection, use and sharing

We are the sole owners of the information collected on this site and through direct contact. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via direct email or newsletters in the future to tell you about specials, new products or services, or changes to this privacy policy.

Our company policy is to only use authentic Apple computers which offer stringent security features such as password protection & 2-factor authentication (2FA). We also have the additional facility of remotely air-locking any device and wiping it clean to prevent third-party access.

Your access to and control over information

You may opt out of any future contacts from us at any time.

You can do the following at any time by contacting us via the enquiry from, our info@giantitab.com email address or phone numbers given on our website:

- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. So, credit card information sent via a pay form or given verbally over the phone is input directly into our banks credit card web portal. Online versions are deleted and online versions are disposed of safely as soon as our bank confirm the transfer has been completed.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Apps and other content configuration and presentation

All content supplied by our clients is treated in the strictest confidence, from the time it is sent over for initial testing right through to final presentation.

At the end of each presentation when the equipment is returned or collected, each PC or Mac is refreshed (flashed) or cleared of client content at the end of every project.

How can we help you?

We're here to help you with your next project. Fill out the form below and one of our sales team will be in touch.

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